The best customer service in European historic hotels are provided by the Elisabeth Hotel in Trenčín. This award was accepted by hotel representatives at the meeting of the European Federation of National Associations of Traditional Accommodation and Historic Houses, or the Historic Hotels of Europe (HHE), which recently took place for the first time in Slovakia.

Part of the presidents of the associations meeting from fifteen European countries was the evaluation of historic hotels throughout Europe for the year 2015. Out of approximately 500 facilities from across Europe in the competition the Elizabeth Hotel in Trenčín received on the basis of visitors/guests assessments, the honour of the best customer service among historic hotels.

Hotels were awarded in ten categories:
The best historic hotel: Castle Leslie Estate, Ireland
The hotel with the most beautiful natural scenery: Grand hotel Giessbach, Switzerland
The best wellness hotel: Palazzo di Varignana, Italy
The best hotel with outdoor activities: Högbo Bruks Hotel, Sweden
The most romantic historic hotel: Esperas Santorini, Greece
The hotel with the best customer service: Hotel Elizabeth, Trenčín, Slovakia
The historic hotel with the best restaurant: Lysebu, Norway
The best representative of historic hotels in Europe: Hotel Schloss Leopoldskron, Austria
The hotel with the best preservation of heritage: Hotel Portmeirion, Wales
The best historic hotel with a „story“: Château de Rigny, France.

"We are delighted that Slovak hotels are continuously gaining the attention of the world's professional community. Hotel Château Béla was awarded the most romantic hotel in Europe for the year 2013. The prestigious travel magazine Geo Saison ranked the Tatras Grand Hotel Kempinski among the 100 best hotels in Europe and Hotel Marrol in Bratislava was assessed by its guests on expedia.com reservation website as the best hotel in the world. This year, hotels in Bratislava as a whole have also scored good points when the hotel.info reservation portal ranked them among the cleanest in the world," said Marta Kučerová, Director General of the Slovak Tourist Board.

Source: SACR